- A vehicle is only issued upon successful booking and payment, with approval of the described intended use
- The cost of hiring a vehicle is inclusive of applicable taxes., no hidden charges.
- The safety and proper use of the vehicle is the responsibility of the hiring party during the period of hire, and must conform to the described purpose.
- Use of, and/or inappropriate use of the vehicle for purposes not described in the intended purpose, is not allowed and shall attract a fine or legal action.
- Any damages and/or losses incurred due to inappropriate use of the vehicle or physical damages, shall be compensated by the party that caused it.
- Booking can be cancelled at least one hour after the stated departure time for full refund excluding transaction cost, after which, a fine of 10% of the booking fee shall be imposed to cater for inconveniences caused by booking cancellation. Departure delays exceeding one hour shall attract a fine of 5% of the booking fee, for every succeeding hour upto the booking value. A fresh booking can be allowed after a cancellation subject to availability of the vehicle, or a refund of 90% shall be effected immediately.
- The vehicle shall be used for the described purpose only, any use not included in the description or reconsidered for approval, shall be dealt with legally
- All complains must be channelled through Donzier Digitalofficial contacts and shall be responded to within 48 hours.
- The cost of hiring a vehicle is exclusive of; the cost of obtaining a driver and the cost of fuel.